Privacy Policy

At HypoClean Miko, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We may collect several types of information from and about users of our website and services:

1.1 Personal Information

• Contact information (name, email address, mailing address, phone number)
• Billing information (credit card details, billing address)
• Property information (home or business address, access instructions)
• Service preferences and special requirements

1.2 Non-Personal Information

• Browser and device information
• Usage data (how you navigate and use our website)
• IP address and location data
• Cookies and tracking technologies

2. How We Collect Your Information

We collect information in several ways:

• Direct collection: Information you provide when contacting us, requesting a quote, scheduling a service, or creating an account.
• Automated collection: Through cookies, server logs, and other technologies when you visit our website.
• Third-party sources: We may receive information about you from business partners, service providers, and publicly available sources.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing and maintaining our services
• Processing and completing transactions
• Sending administrative information, such as appointment confirmations and service updates
• Personalizing your experience and delivering content relevant to your interests
• Improving our website, services, and customer experience
• Communicating with you about promotions, offers, and news related to our services
• Analyzing usage patterns to enhance site functionality and user experience
• Protecting our rights, property, and safety (and those of our customers and others)

4. Legal Basis for Processing Your Information

Under applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), we process your personal information based on:

• Your consent
• The necessity to perform a contract with you
• Compliance with legal obligations
• Our legitimate business interests

5. Disclosure of Your Information

We may disclose your personal information to:

• Service providers: Third-party vendors who provide services on our behalf (payment processing, data analysis, email delivery, hosting services).
• Professional advisors: Lawyers, accountants, and insurers when necessary.
• Legal requirements: When required by law, court order, or governmental regulation.
• Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

We do not sell your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please understand that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

8. Your Privacy Rights

Under Canadian privacy laws, you have the right to:

• Access personal information we hold about you
• Request correction of your personal information
• Request deletion of your personal information in certain circumstances
• Withdraw consent to our processing of your information
• Lodge a complaint with a privacy regulatory authority

To exercise these rights, please contact us using the details provided at the end of this policy.

9. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn we have collected personal information from a child, we will delete that information as quickly as possible. If you believe we might have any information from a child, please contact us.

10. Third-Party Links

Our website may contain links to third-party websites. We have no control over the content, privacy policies, or practices of any third-party sites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any site you visit.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. For more information about the cookies we use and how to manage them, please see our Cookie Policy.

12. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We ensure appropriate safeguards are in place to protect your information when it is transferred internationally.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

HypoClean Miko
123 Cleaning St
Toronto, ON M5V 2K7
Canada

Email: [email protected]
Phone: (416) 555-1234